The NBN network is not available in all areas or to every customer. NBN services are only available for addresses that have been activated on the NBN network and have all necessary NBN technology installed. Check with us if you are unsure whether you can get a NBN service.
Tellnet will schedule the completion of your NBN installation with NBN directly. A standard NBN installation is currently free of charge. Any custom installations or additional points for NBN service may incur charges that will need to be organised with NBN directly.
The NBN speed tiers you choose are based on maximum connection speeds provided by NBN. Actual speeds may differ due to various factors including your equipment, hardware or software configuration, the number of users using the service simultaneously, the content being downloaded and the websites you are accessing.
Your NBN service may be relocated to another address provided the new address is in an NBN fibre ready service area. This may incur a relocation fee. Relocations to an address that is not serviceable under the NBN fibre network may incur early termination charges. Early termination charges for NBN services are the monthly plan amount multiplied by the remaining number of months on the initial contact term.
Tellnet will allow any NBN compatible router to be used with our NBN services. If your router is not compatible with NBN, you may purchase one of our routers for a fee as outlined on our website or you can purchase one of your own.
Please read our full terms & conditions.